Eqwire UK Limited is an authorised electronic money institution (EMI) regulated and supervised by the Financial Conduct Authority (the firm reference number is 901100). Eqwire provides its operations in partnership with the Modulr group of companies (Modulr FS Limited and Modulr FS Europe Limited) for the following activities.
In this Notice, we use the terms “we”, “us”, and “our” (and other similar terms) to refer to Eqwire, and “you” and “your” (and other similar terms) to refer to our customers, contacts, suppliers, job applicants and site visitors.
This Consumer Duty Notice (“Notice”) is to help you understand your consumer rights and what we are doing to comply with the Consumer Duty.
This Notice is an important document. We recommend that you read it carefully, print and keep a copy for your future reference. When you deal with Eqwire, we will assume you are familiar with your rights described in this Notice unless you tell us otherwise in writing.
The Consumer Duty is a new set of rules that came into effect on 31 July 2023. It sets out the expectations that the Financial Conduct Authority (FCA) has for firms when it comes to delivering good outcomes for their customers.
The Consumer Duty has four main elements:
We are committed to providing you with the highest standards of consumer protection and putting your needs first. This is in line with the Consumer Duty rules set by the Financial Conduct Authority (FCA), the regulator of financial services in the UK. As a responsible business, we are fully committed to complying with the Consumer Duty. To help you better understand your consumer rights, we would like to highlight some key points:
Under the Consumer Duty, you can expect that we will:
The Consumer Duty requires us to:
We are committed to delivering good outcomes for our customers. In order to comply with the Consumer Duty, we have put in place a number of measures, including:
If you have any questions or complaints about the product or service, then please contact us. You can e-mail us at [email protected].
If you have any concerns or feedback about your consumer rights or about our products, services or performance, please contact us at [email protected]. We value your opinion and want to hear from you.
Thank you for choosing us as your financial services provider. We look forward to serving you well.
We may update this Consumer Duty Notice from time to time in response to changing legal, technical or business developments. When we update our Consumer Duty Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
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